Privacy Policy
Last Updated: February 2025
Our Commitment to Privacy
Creatteeait is committed to protecting your personal data and respecting your privacy rights. This policy explains how we collect, use, store, and protect your personal information when you interact with our educational services, website, and related activities.
We comply with Singapore's Personal Data Protection Act (PDPA), the General Data Protection Regulation (GDPR) where applicable, and other relevant privacy legislation. This policy applies to all personal data we collect through our website, courses, and related educational services.
Information We Collect
Personal Information You Provide
- Contact Details: Name, email address, phone number, mailing address
- Educational Information: Academic background, professional experience, learning objectives
- Communication Data: Messages sent through contact forms, email correspondence, support requests
- Payment Information: Billing details for course enrollment (processed securely through third-party providers)
Automatically Collected Information
- Usage Data: Pages visited, time spent on site, click patterns, navigation paths
- Technical Information: IP address, browser type, device information, operating system
- Cookie Data: Preferences, session information, analytics data (see our Cookie Policy)
- Learning Analytics: Course progress, assignment submissions, participation metrics (for enrolled students)
How We Use Your Information
Educational Services
- • Course enrollment and administration
- • Learning progress tracking and assessment
- • Providing educational content and materials
- • Student support and academic guidance
- • Issue completion credentials and references
Communication & Support
- • Responding to inquiries and requests
- • Sending course updates and announcements
- • Providing technical support assistance
- • Career guidance and placement support
- • Alumni networking and community building
Service Improvement
- • Analyzing website usage and performance
- • Improving course content and delivery
- • Enhancing user experience and interface
- • Developing new educational programs
- • Conducting educational research and analytics
Legal & Business
- • Complying with legal obligations
- • Protecting against fraud and misuse
- • Enforcing terms and conditions
- • Financial reporting and taxation
- • Business operations and administration
Legal Basis for Processing
Consent
We process your data based on your explicit consent for marketing communications, newsletter subscriptions, and optional analytics.
Contract Performance
Processing necessary to provide educational services, course delivery, and student support as outlined in our enrollment agreement.
Legitimate Interest
Business operations, service improvement, fraud prevention, and direct marketing to existing students and alumni.
Legal Obligation
Compliance with Singapore education regulations, tax requirements, and other applicable legal obligations.
Data Protection & Security
Security Measures
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted database storage systems
- • Regular security audits and penetration testing
- • Multi-factor authentication for staff access
Administrative Controls
- • Role-based access controls and permissions
- • Regular staff training on data protection
- • Incident response and breach notification procedures
- • Third-party vendor security assessments
Data Retention
Third-Party Services
We work with trusted third-party service providers to deliver our educational services. These partners are contractually bound to protect your data and use it only for specified purposes.
Service Categories
- • Payment processing (Stripe, PayPal)
- • Email communications (SendGrid, Mailchimp)
- • Analytics and tracking (Google Analytics)
- • Cloud storage and hosting (AWS, Google Cloud)
- • Learning management systems
- • Customer support platforms
Data Protection Standards
- • GDPR and PDPA compliance requirements
- • Data processing agreements in place
- • Regular security and privacy assessments
- • Limited data access on need-to-know basis
- • Prohibited data sharing with third parties
- • Secure data deletion upon contract termination
Your Privacy Rights
Access & Portability
- • Request access to your personal data
- • Receive data in structured, portable format
- • Transfer data to another service provider
- • Obtain copies of data processing records
Correction & Deletion
- • Correct inaccurate or incomplete data
- • Request deletion of personal information
- • Restrict processing in certain circumstances
- • Object to processing for direct marketing
Consent Management
- • Withdraw consent for data processing
- • Opt out of marketing communications
- • Modify cookie and tracking preferences
- • Update communication preferences
Legal Recourse
- • Lodge complaints with supervisory authorities
- • Seek legal remedies for privacy violations
- • Request independent privacy impact assessments
- • Appeal data processing decisions
Contact & Complaints
Privacy Inquiries
For questions about this privacy policy or to exercise your privacy rights, please contact our Data Protection Officer:
Regulatory Authorities
If you're not satisfied with our response to your privacy concerns, you may lodge a complaint with:
10 Pasir Panjang Road, #03-01 Mapletree Business City
Singapore 117438
Website: pdpc.gov.sg
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (if you have provided an email address) and prominently display a notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your privacy.